TED talk by Christine Porath on the importance of civility in the workplace...
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Leadership
Even seasoned leaders internalize acute stress ... so much so that their judgment and decision-making skills seem insufficient. The result? They fall back on old habits, which, unfortunately, are almost always out of sync with what the current context demands.
"If emotional intelligence is so important in leadership, then how do you explain the success of people like Job, Ballmer, Ellison, etc.?"
Great question. It's one that I frequently get asked when I deliver Emotional Intelligence trainings at companies.